Text Messaging Privacy Policy and Terms & Conditions

Gena Trust Agency, LLC is committed to protecting your privacy and ensuring that your
personal information is handled in a safe and responsible manner. This Privacy Policy outlines
how we collect, use, and protect your personal information when you engage with us through
SMS communications.

Website: https://www.genatrustinsurance.com/
Phone Number: 7708645134

By opting in to receive SMS messages from Gena Trust Agency, LLC, you agree to the terms
outlined in this Privacy Policy and our SMS Terms and Conditions. If you have any questions or
concerns, please contact us directly.

1. SMS Consent Communication

When you opt in to receive SMS communications from Gena Trust Agency, LLC, we collect your
phone number and any other necessary information to communicate with you via text
messages. This information is not shared with third parties for marketing purposes. We respect
your privacy and are committed to keeping your data secure.

2. Types of SMS Communications

If you have opted in to receive SMS messages from Gena Trust Agency, LLC, you may receive
messages regarding the following:

– Policy document that customer request
– Claim information
Example message:

“Hello, this is a friendly reminder of your upcoming appointment with Gena Trust Agency, LLC
on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency

The frequency of SMS messages may vary based on the type of communication you are
receiving. For example, you may receive up to [X] SMS messages per week regarding
appointments, billing inquiries, or other related communications.

Example:
“Message frequency may vary. You may receive up to 5 SMS messages per week regarding
your appointments or account status.”

4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s
pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Gena Trust Agency, LLC in the following ways:

– Verbally, during a conversation with a representative

6. Opt-Out Method

You have the right to opt out of receiving SMS messages at any time. To do so, simply reply
“STOP” to any SMS message you receive from Gena Trust Agency, LLC. Alternatively, you can
contact us directly at 7708645134 to request removal from our messaging list.

7. Help and Support

If you are experiencing any issues or need assistance, you can reply with the keyword “HELP”
to any SMS message you receive. Alternatively, you can contact us directly at 7708645134, or
visit our website at https://www.genatrustinsurance.com/ for more information.

8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent
box on our forms. By not providing consent, you will not receive SMS communications from
Gena Trust Agency, LLC.

9. Standard Messaging Disclosures
– Message and data rates may apply depending on your carrier’s plan.
– You can opt out at any time by texting “STOP” to any SMS message you receive from Gena
Trust Agency, LLC.
– For assistance, text “HELP” or visit our [Privacy
Policy](https://www.genatrustinsurance.com//privacy-policy) and [Terms and
Conditions](https://www.genatrustinsurance.com//terms).
– Message frequency may vary.